Every appointment confirmed, with less time on the phone.
Remi is an AI agent that confirms upcoming appointments for a clinic. It texts, emails and calls each patient, writes the answer to the schedule, and tells the front desk when a patient needs a person.
At one Ontario ENT clinic, Remi confirmed 833 appointments in 30 days. The front desk confirmed 68.
Hello Maria, this is a reminder of your appointment with Dr. Patel on Thursday at 10:40 AM. Reply YES to confirm, or call us if you need to change it.
Yes, see you then
Thank you, Maria. Your appointment is confirmed. See you Thursday.
Marked as confirmed on the scheduleAn example conversation. Each clinic sets its own wording.
A confirmation, from first message to final answer
Remi texts first, calls only the patients who have not replied, and stops at the first answer.
- To begin
The schedule is shared
Remi reads the clinic’s schedule, from the booking system or the file the front desk already produces, and the clinic chooses which visits to confirm.
- Days ahead
A text and an email
Each patient gets a message about their own visit, in the clinic’s wording, from a number the clinic owns.
- If there is no reply
A phone call
Remi calls during the clinic’s calling hours and leaves the clinic’s voicemail message when nobody picks up.
- When they answer
The visit is updated
Remi reads the reply as the patient wrote it, records it on the appointment and stops contacting them.
- When a person is needed
The front desk steps in
Cancellations, reschedule requests and questions go to staff straight away.
The whole day, at a glance
Coordinators see every visit and where it stands, and can open any appointment to read the full conversation.
- Text and email sentMonday, midday
- Called; voicemail leftTuesday, midday
- Patient replied that they are travellingTuesday afternoon
- Front desk notified so the slot can be offered to someone elseStraight away
Follow-ups belong to Remi. Exceptions belong to the front desk.
Remi takes care of
- The first text and email to every patient
- Follow-up calls and voicemail messages
- Reading each reply and updating the visit
- Telling staff when a patient cannot make it
The front desk looks after
- Rescheduling and rebooking
- Patient questions
- Patients who remain unreachable close to the visit
- Anything clinical
Rules built into every message and call
These rules are part of Remi itself, so they apply to every message and every call.
About the schedule only
Remi talks about when and where. It does not answer clinical questions; those go to staff.
The right patient, every time
Contact details come from the clinic’s own records, and a patient hears only about their own visit.
One answer is enough
Once a patient replies, Remi stops contacting them about that visit.
On the clinic’s clock
Remi calls only during the hours the clinic chooses.
What Remi did at an Ontario ENT clinic in 30 days
Every figure is the clinic’s own Remi dashboard for the 30 days ending September 9, 2026. The hours figure is an estimate at five minutes per confirmation; everything else is counted.
92% of confirmations by Remi
Remi confirmed 833 appointments and the front desk confirmed 68 by hand, out of 901 in total.
102 slots flagged in time to rebook
102 patients said they could not make it, early enough for the clinic to offer the slot to someone else.
2,957 texts and calls, none by a person
2,397 texts and 560 calls went out. Nobody at the front desk placed any of them.
About 70 coordinator hours a month
An estimate, at five minutes of coordinator time for each confirmation Remi made.
Remi works from the schedule your clinic already produces and follows your own scripts, calling hours and escalation rules.
Send us your schedule format. We will show you where Remi fits.
Thirty minutes with a founder. Bring the booking system you use and how confirmations are done today, and leave knowing what Remi would take off your front desk.
- You walk us through the process and the system behind it.
- We tell you plainly whether an agent is the right fix.
- If it is, we outline what we would build and what it would take from your team.