From a text message to a truck on the right street.
Proctor lets customers of a waste-services company book the way they always have: a quick text or email. It works out who is asking and for what, records the job in the company’s system, and keeps each driver’s route up to date.
crush the bins friday pls
Thanks. You’re booked for Friday at your Mill Street site, same as usual. We’ll text when the driver is on the way.
Booked and added to Friday’s routeAn example booking. Customers write in their own words.
Understanding what the customer means
Proctor fills in what a short message leaves out from the company’s own records, and shows the words each detail came from.
“crush the bins friday pls”
- Customer
- Recognised from the sender’s number
- Site
- Their usual site, from past jobs
- Service
- Compaction, in the customer’s own words
- When
- Friday, any time
- Price
- The customer’s agreed rate
However the request arrives
A text, an email, a form, or a voice memo from the owner on the road.
Filled in from your records
The customer, their site and their pricing come from the system you already use.
Reasoning you can see
Each booking shows the words it was based on, so a dispatcher checks it at a glance.
A question when one is needed
If a customer has several sites and has not said which, Proctor asks.
The day, re-planned around every new job
When a booking comes in, the route is worked out again from where each truck is at that moment. The dispatcher reviews the plan and approves it.
Visits with a fixed time stay where they are. Everything else can move, so a new job fits into the day without anyone rebuilding the schedule by hand.
Proctor handles the routine. Your dispatcher stays in charge.
Proctor takes care of
- Reading requests written in everyday shorthand
- Matching the customer, the site and the service
- Recording routine jobs in your system
- Re-planning routes as the day changes
Your team looks after
- Requests that need a second look
- New customers and new sites
- Fixing visit times and approving routes
- The driving, and the customer relationships
When a booking goes to a person
Proctor books on its own only when the request is routine and every check agrees. Anything else waits for someone at the company.
Two checks on every request
Plain rule checks run alongside the agent. If they disagree, a person reviews the request.
Based on the customer’s words
Proctor books automatically only when it can point to what the customer wrote.
The right place
Addresses are checked against your service area. When the site is unclear, Proctor asks the customer.
Nothing left waiting
If a request needs a person and nobody has opened it, the owner gets a reminder.
Proctor books straight into the field-service system you already run, using your customers, sites and pricing.
Walk us through a busy morning at dispatch.
Tell us how bookings arrive and which system your routes live in. We will tell you what Proctor would take on and what stays with your dispatcher.
- You walk us through the process and the system behind it.
- We tell you plainly whether an agent is the right fix.
- If it is, we outline what we would build and what it would take from your team.