Four days with Susie
The texts, the call, the ask that reached the agent, and the yes.
It keeps going until she answers.
Three texts over three days, two calls in between, an email with options. Nothing pushy, nothing dropped. On Thursday afternoon she finally replies.
- The first text goes out within a minute of the lead arriving
- Calls land in the hours people pick up; voicemail gets a text instead
- Every touch is in the thread, in the agent’s own name
Hi Susie, it’s Jessica from Erica’s office. I saw your request for an auto quote on the Grand Cherokee and the Camry. Do you have 2 minutes for a few quick questions?
Tue 4:48 PMHi Susie, Jessica again. Still happy to run that quote whenever you’re ready — no rush.
Thu 9:15 AMMorning Susie! Rates moved this month, so it’s a good time to compare. Want me to have Erica run the numbers?
Thu 3:52 PMYes sorry, been a busy week. Still looking
She replied